Configuring an SMTP Server

By default, all emails to your Participants come from EyeFrame’s mail server. However, we strongly recommend using your company’s own mail server information instead: this will allow the email to come directly from your company, and will also help ensure that your emails are not marked as spam.

To configure the settings for an external mail server, navigate to Settings > Company Settings, then click the Email Settings tab. Select “External SMTP Mail Server” under Mail Server, and several additional fields will appear.

You will need to provide the following information in order to enable this function (in most cases, your IT Department will be able to provide the information):

SMTP Server


SMTP Password


SSL Auth Required?

When you’re finished, click Save. Make sure to send yourself a test email to confirm that the settings are correct (incorrect settings can result in your emails not getting sent out).

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